Why you need to say NO to a wedding supplier

You don’t want to book me for your wedding film?

That’s absolutely fine.

I haven’t taken it personally… please believe me.

In fact.

Thank you so much for telling me ‘no’.

You’re actually more the type of client I want to work with than you know.

Because you have taken the time to get back to me.

Perhaps you understand the importance of this for someone who owns a small business, like so many other suppliers in the wedding industry.

We go out of our way to respond to your enquiry as fast as we can.

Some of us put together bespoke quotes for you to exactly meet your requirements.

This takes up time. Valuable time.

So we do appreciate it hearing back from you. Even if is because you DON’T want to book us.

Feedback? Even better.

My wedding film style isn’t to everyone’s liking.  That’s deliberate by the way.*

I’m out of your budget?

Well let me help you…

I know lots of people in the wedding industry and I can help you find the right wedding videographer for you. And I have done so on countless occasions.

Because for me it’s all about customer satisfaction.

You go away happy with the service your received from Story Of Your Day, whether you book me to film your wedding or not, and I am happy.

Many others in the industry would do the same for you.

But please.


Don’t leave us hanging.

Some wedding suppliers might even be holding your date open when they hear about how wonderful your wedding sounds. Not in writing maybe. Just in their head.

But I get it that you’re busy too.

That you’ve enquired with a long list of suppliers to pull your dream wedding together.

But believe me. At this time of year 50% of my enquiries are for dates I am already booked for.

But I don’t ignore that enquiry because I don’t need it.

In fact, I send recommendations through of wedding videographers I’ve found who are available, to make your life easier.

There’s nothing in it for me. I just realise you might still appreciate my assistance.

And that’s why I am grateful when you help me, for telling me no.

So from me, and thousands of other suppliers in the wedding industry, to you the potential clients…

Please find the time to let us know you’ve booked someone else.

I promise you.  We can take it.

And we will thank you for it.

Many thanks

Emma | Creative Director | Story Of Your Day

*see my ‘She Loves Me, She Loves Me Not’ article.

  • What a brilliant article , I could have said it better. Its just so spot on and I am totally the same and always refer others , so just getting back to us after a bespoke quote even with a no if fine, I always take the time out to be polite or helpful in such a fast pace world. x

  • Nicky said:

    Emma this is a great post! We spend hours putting together bespoke quotes for wedding rings and so many people don't even bother to acknowledge receipt. It would be so helpful if more people got back to us, even it it was simply to say 'no'. Thank you for raising this subject in such a lovely way :)

  • This is a great article , as venue stylists we understand potential clients will want to shop around for the best suppliers for their style and budget. We always say if we aren't what you're looking for let us know and we'd be happy to recommend other suppliers. If love to share this to my social media sites if that's ok?

    • Emma said:

      Hi Nichola,

      Of course you can share.

      Many thanks for your feedback.


  • Absolutely spot on. We don't get offended, we just like to know that you no longer need the date reserving. We are more than happy to hear that clients have gone with someone else as we understand that our way of styling is a niche & not in everybodies budget range. Just let us know & we can recommend other suppliers who might be more suitable.